Last Updated: 2024-12-25
EOXMarket (“EOXMarket”, “we”, “our”, or “us”) operates the website https://eoxmarket.com (the “Site”).
This Privacy Policy explains in detail how we collect, use, disclose, store, process, and protect personal information obtained from users (“you”, “your”) who visit or interact with our Site or services.
By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
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Visitors accessing the Site
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Customers who place orders through the Site
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Users who contact customer support
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Individuals interacting with our marketing communications
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Any other interaction with EOXMarket services
This Policy does not apply to third-party websites, services, or platforms that may be linked from our Site.
2. Categories of Information We Collect
2.1 Information You Provide Directly
You may voluntarily provide personal information when you:
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Create an account
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Place an order
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Subscribe to communications
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Contact customer support
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Participate in surveys or promotions
This information may include, but is not limited to:
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Full legal name
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Email address
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Phone number
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Shipping and billing addresses
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Order history and transaction records
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Communications exchanged with our support team
2.2 Payment Information
Payments are processed securely through third-party payment processors.
EOXMarket does not store full credit card numbers, CVV codes, or bank credentials.
We may retain limited transaction references for accounting, dispute resolution, and fraud prevention.
2.3 Information Collected Automatically
When you access the Site, we automatically collect certain technical and usage information, including:
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IP address and network identifiers
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Browser type, version, and language
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Device identifiers and operating system
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Date and time of access
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Pages viewed, time spent, navigation paths
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Referral sources and exit pages
This data helps us monitor performance, detect abuse, and improve our services.
2.4 Cookies, Pixels, and Tracking Technologies
We use first-party and third-party technologies such as:
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Cookies
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Web beacons
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Pixels
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Analytics scripts
These technologies help us:
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Maintain session integrity
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Store user preferences
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Enable shopping cart functionality
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Measure site traffic and performance
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Support advertising and remarketing campaigns
You may manage cookie preferences through browser settings. Blocking cookies may impact Site functionality.
3. Purposes of Processing Personal Information
We process personal information for the following purposes:
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Fulfilling orders and managing deliveries
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Processing payments and refunds
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Providing customer service and technical support
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Improving user experience and website functionality
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Conducting analytics and internal reporting
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Preventing fraud, misuse, or unauthorized activity
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Complying with legal, tax, and regulatory obligations
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Communicating marketing messages where legally permitted
4. Legal Grounds for Processing (GDPR)
For users located in the European Economic Area (EEA), we process personal data under the following lawful bases:
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
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Consent, where required by law
You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Disclosure of Information
We do not sell personal data.
We may disclose personal information to:
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Payment processors and financial institutions
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Shipping and fulfillment partners
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IT infrastructure, hosting, and analytics providers
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Professional advisors (legal, accounting, compliance)
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Law enforcement or regulatory authorities when required
All service providers are contractually obligated to protect your data.
6. Cross-Border Data Transfers
EOXMarket operates internationally.
Your information may be transferred to, stored, or processed in jurisdictions outside your country of residence, including the United States.
We take reasonable safeguards to ensure data protection consistent with applicable laws.
7. Data Retention Policy
We retain personal information only as long as necessary to:
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Complete transactions
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Provide requested services
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Maintain business records
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Comply with legal requirements
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Resolve disputes
Once retention is no longer required, data is securely deleted or anonymized.
8. Security Measures
We implement administrative, technical, and physical safeguards, including:
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Encrypted data transmission
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Secure server infrastructure
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Access controls and authentication
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Regular security monitoring
Despite our efforts, no system is entirely immune to security risks.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal information
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Request correction or updates
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Request deletion of data
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Restrict or object to processing
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Obtain a copy of your data
Requests can be made using the contact information below.
10. California Privacy Rights (CCPA / CPRA)
California residents have the right to:
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Know what personal information is collected
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Request access or deletion
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Opt out of data sales (EOXMarket does not sell data)
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Non-discrimination for exercising privacy rights
Requests will be verified before processing.
11. Children’s Privacy
EOXMarket does not knowingly collect information from individuals under 16 years of age.
If such data is discovered, it will be deleted promptly.
12. Third-Party Websites
Our Site may contain links to third-party services.
We are not responsible for their privacy practices or content.
13. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated revision date.
14. Contact Information
If you have any questions or privacy-related requests, please contact:
📧 support@eoxmarket.com
📞 +1 231 374 9039
🌐 https://eoxmarket.com