Shipping Policy

Thank you for shopping with EOXMarket (“EOXMarket”, “we”, “our”, or “us”).
This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase on https://eoxmarket.com (the “Site”).

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are subject to processing before shipment.

  • Order processing typically takes 1–3 business days

  • Orders placed on weekends or public holidays will be processed on the next business day

  • Processing time includes order verification, quality checks, and packaging

Please note that processing time is separate from shipping time.

2. Shipping Destinations

EOXMarket currently ships to multiple international destinations, including but not limited to:

  • United States

  • Canada

  • United Kingdom

  • European Union countries

  • Australia

  • Selected regions worldwide

Shipping availability may vary depending on location, carrier limitations, and local regulations.

3. Shipping Methods & Carriers

We partner with reliable third-party logistics providers and carriers, which may include:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Local postal services or international couriers

Shipping methods are selected based on destination, package size, weight, and efficiency.

4. Estimated Delivery Time

Estimated delivery times are provided for reference only and may vary by destination:

  • United States: 7–15 business days

  • Canada / Europe / UK: 8–18 business days

  • Australia & Other Regions: 10–25 business days

Delivery times are estimates and not guaranteed.

5. Shipping Fees

  • Shipping fees are calculated at checkout based on destination, weight, and shipping method

  • Promotional or free shipping offers may apply to eligible orders

  • Original shipping fees are non-refundable, except where required by law

6. Tracking Information

Once your order has been shipped:

  • A shipping confirmation email will be sent

  • Tracking information will be provided when available

  • Tracking updates may take 24–72 hours to appear

Tracking delays may occur due to carrier systems or customs processing.

7. Customs, Duties & Taxes

For international shipments:

  • Customs duties, taxes, and import fees may apply

  • These charges are not included in the product price or shipping fee unless stated otherwise

  • Customers are responsible for any customs-related charges imposed by their country

EOXMarket is not responsible for delays or additional fees caused by customs clearance.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses.

EOXMarket is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages returned due to address errors

  • Lost shipments resulting from incorrect information

Please contact us immediately if you need to update your address after placing an order.

9. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to:

  • Carrier issues

  • Customs inspections

  • Weather conditions

  • High shipping volume or peak seasons

If your order is significantly delayed or appears lost, please contact us.
We will assist with investigation and resolution where possible.

10. Damaged Packages

If your package arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the damaged packaging and items

  • Do not discard the item or packaging before contacting us

We will review the case and determine an appropriate resolution.

11. Failed Deliveries

If a delivery attempt fails due to:

  • Customer unavailability

  • Refusal to accept delivery

  • Unpaid customs fees

The shipment may be returned or abandoned.
Additional shipping or handling fees may apply.

12. Force Majeure

EOXMarket is not responsible for shipping delays or failures caused by events beyond our control, including but not limited to:

  • Natural disasters

  • Pandemics

  • Government restrictions

  • Carrier disruptions

13. Changes to This Shipping Policy

EOXMarket reserves the right to modify or update this Shipping Policy at any time.

Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

For shipping-related questions or assistance, please contact us:

📧 support@eoxmarket.com
📞 +1 231 374 9039
🌐 https://eoxmarket.com